Internal
August 2024

Streamlining Quotation Generation for Two-Wheeler Companies

We developed a cross-platform app for two-wheeler companies, streamlining quotation generation and enhancing customer experience.

Services

Web Development

Platforms

Web and Mobile

Streamlining Quotation Generation for Two-Wheeler Companies

Introduction

Introducing our innovative solution designed to address the longstanding challenge faced by two-wheeler companies in generating comprehensive quotations for their customers. Our cutting-edge application streamlines the quotation process, ensuring that dealers can swiftly and accurately present all associated costs to potential buyers. By integrating features such as Ex-Showroom pricing, RTO fees, Insurance costs, and more, our app empowers dealers to effortlessly compile on-road prices, enhancing the customer experience and driving sales efficiency.

Overview

Company Background:

Our client is a leading player in the two-wheeler industry, committed to enhancing their sales operations and customer experience through innovative digital solutions.

Client Challenges:

Two-wheeler companies often lack comprehensive systems within their dealer toolkit for generating customer quotations. Larger four-wheeler companies have robust CRM integrations, but two-wheeler companies need a streamlined solution to present detailed costs, including Ex-Showroom pricing, RTO fees, Insurance, and other expenses, in a clear and efficient manner.

Project Objectives

Goals and Objectives:

  • Develop a user-friendly application to automate and streamline the quotation generation process for two-wheeler dealers.
  • Enhance enquiry management and product integration capabilities.
  • Improve operational efficiency and customer experience.

Scope of Work:

  • Build a cross-platform application using React Native and Expo.
  • Implement backend functionalities using Express and MongoDB.
  • Integrate features for quotation creation, enquiry management, product integration, and user profile management.

Approach and Solution

Methodology:

We employed an Agile development approach to ensure flexibility, iterative progress, and continuous feedback. Jira was used for project management, and Slack facilitated communication.

Technologies Used:

  • Frontend: React Native, Expo
  • Backend: Express, MongoDB
  • Project Management: Jira
  • Communication: Slack

Development Process:

  1. Initial Planning: Conducted planning sessions to understand client requirements and challenges.
  2. Prototyping: Created mockups and prototypes, gathering feedback to refine the design and functionality.
  3. Frontend and Backend Development: Developed the application using React Native for cross-platform capabilities and implemented backend functionalities with Express and MongoDB.
  4. Testing and Iteration: Conducted extensive testing and iterated based on user feedback to ensure a seamless experience.

Customization and Innovation:

  • Simplified Quotation Creation: Automated the process, reducing manual effort for dealers.
  • Enquiry Management: Efficiently managed customer enquiries.
  • Product Integration: Seamlessly attached products to enquiries.
  • Quotation Viewing: Provided clear, easily comprehensible quotations.
  • Enquiry Navigation: Enhanced organisation with date filters and visual card format.
  • Personalisation Options: Added signature to generated quotations for a personalised touch.
  • User Profile Management: Ensured accuracy and customisation with user-friendly profile editing.

Implementation

Deployment:

The application was deployed in stages to ensure seamless integration and minimal disruption. Available on both web and mobile platforms, the app facilitated easy access for dealers.

Testing:

Implemented rigorous testing methodologies, including unit testing, integration testing, and user acceptance testing, to ensure quality and accuracy.

Training and Support:

Provided comprehensive training for the client’s team on using the new platform. Offered ongoing support post-deployment to address any issues and ensure smooth operation.

Results and Impact

Quantitative Results:

  • Improved Efficiency: Automation of the quotation creation process significantly enhanced operational efficiency for dealer sales representatives.
  • Reduced Errors: Automation reduced the likelihood of errors in quotation generation and enquiry management, improving accuracy in pricing and customer data.

Qualitative Results:

  • Enhanced Customer Experience: Simplified quotation creation and personalised touchpoints contributed to an improved customer experience.
  • Increased Sales Productivity: Sales representatives could focus more on engaging with customers and closing deals, boosting productivity and potentially increasing sales volumes and revenue.

Comparison:Before implementation, the manual process was time-consuming and prone to errors. Post-implementation, the application provided a seamless, automated experience, significantly improving efficiency, accuracy, and customer satisfaction.

Conclusion

Our partnership resulted in the successful development of a cross-platform quotation app for two-wheeler companies. The app’s robust design, strategic integrations, and innovative features contributed to significant improvements in efficiency, accuracy, and customer satisfaction.

If you’re looking to optimise your sales operations with innovative digital solutions,   contact us today.

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